https://ascensiongroup.ie/wp-content/uploads/2021/03/Ascension-Executive.jpg 200 200 You Recruit https://ascensiongroup.ie/wp-content/uploads/2018/02/ascension_goup_logo-300x86.png You Recruit2021-11-24 16:07:552021-11-24 16:07:551st Level Support Helpdesk Engineer
1st Level Support Helpdesk Engineer
- Ensure all support issues are logged and updated in the Helpdesk system
- Resolve problems in a timely manner and to the end user’s satisfaction
- Troubleshoot, diagnose, and resolve problems related to operating systems, hardware, and software
- Setup new users, email accounts and install operating systems, software applications and configurations of all workstations including the physical set up of workstations and any accompanying equipment.
- Support for Microsoft Windows and Office apps
- Ensure all necessary Anti-virus updates and Windows Security patches are applied to all workstations.
- Working as part of a larger IT team, you will work to both individual and group targets
- Manage incidents to service level agreements