1st Level Support Helpdesk Engineer

1st Level Support Helpdesk Engineer

 

Responsibilities:

  • Ensure all support issues are logged and updated in the Helpdesk system
  • Resolve problems in a timely manner and to the end user’s satisfaction
  • Troubleshoot, diagnose, and resolve problems related to operating systems, hardware, and software
  • Setup new users, email accounts and install operating systems, software applications and configurations of all workstations including the physical set up of workstations and any accompanying equipment.
  • Support for Microsoft Windows and Office apps
  • Ensure all necessary Anti-virus updates and Windows Security patches are applied to all workstations.
  • Working as part of a larger IT team, you will work to both individual and group targets
  • Manage incidents to service level agreements
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