3rd Line IT Support

Our client is seeking to recruit a 3rd Line IT Support to join their IT team.

The successful candidate will have a strong technical background with a focus on IT end user experience, who can adopt a hands-on approach.

Duties and Responsibilities:

  • Proactively seek opportunities to improve end-user technologies to increase employee productivity, efficiency, and satisfaction.
  • Monitor technology performance to ensure service levels and expectations are being met.
  • Prioritise and resolve day-to-day end-user support issues/tasks.
  • Coordinate the setup and deployment of computer workstations, related peripherals, software installation, and user access provisioning.
  • Prioritise and assign user access provisioning to corporate systems in compliance with PCI and other specified audit requirements.
  • Responsible for the maintenance and management of inventory end-user hardware and software assets.

Education, Qualifications & Experience:

  • BSc in Computer Science, Computer Engineering, or related technical discipline, or equivalent work experience
  • 5+ years of computer hardware and software support experience in an enterprise environment
  • Demonstrable experience of End User Compute in a commercial business
  • Strong experience of Microsoft Technologies: Azure AD, SCCM, WSUS, Intune MDM
  • Strong experience in operating in a fast-paced environment
  • Excellent technology skills with Microsoft O35, MS Office and MS Collaboration tools
  • Experience supporting mobile devices and video conferencing systems
  • High level of knowledge of service desk policies and procedures
  • Knowledge of the ServiceNow ITSM platform would be beneficial.
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