Duty Manager

Orange Recruitment are pleased to invite applicants for the role of Duty Manager in a large and luxurious Dublin city center Hotel.

JOB DESCRIPTION – ASSISTANT MANAGER

Title: Duty Manager 34-38K D.O.E.

Responsible to: General Manager

Responsible for: All employees & guests as directed by Senior Mgt.

Main Purpose of the job:

To ensure the hotel operates efficiently and effectively at all times and to conclude any other duties as directed by Senior Management.

Main Duties:

Internal & External Customer Care:

· To ensure all guests receive genuine, warm, friendly, and courteous greeting during their stay from all hotel personnel.

· To empower, encourage and promote employees to make on the spot guest satisfaction decisions.

· To ensure all guest queries are handled promptly and efficiently

· To promote the Hotels where possible

Quality:

· To assist in implementing and maintaining a quality system for the Hotel, to ensure we always offer guests consistently high standards of quality through training and monitoring

· To assist in achieving annual awards and goals we set out to achieve

· To assist in developing the image of the Hotel as an excellent employer

· To assist in auditing department for service and quality and to assist in implementing strategies to improve results

Standards:

· To efficiently and effectively control the hotel operation

· To ensure all departmental staff are able to carry out their duties to the standards as laid down in the standard of performance manual

· To be aware of relevant competitor information and market changes to assist in initiating changes to our services/rates as appropriate

· To ensure agreed uniform standards are achieved throughout department. To assist in controlling issue and returns.

· Ensure that the highest possible standard of personal hygiene, appearance, body language and conduct of employees is maintained by all employees in department

· To ensure food hygiene is maintained by our suppliers, in our storage and preparation in accordance to HACCP and legal and hotel standards.

Training:

· To complete departmental action plans as per agreed standards and to encourage staff to be involved

· To support and carry out the appropriate plans that are in place for departmental training and to help in measuring the effectiveness of this training

· To ensure all training is recorded in accordance with agreed procedures

· To attend training as required

· To ensure Induction training is carried out in accordance with Hotel procedures

Flexibility:

· To accept flexible work schedule necessary for uninterrupted service to Hotel guests. To maintain flexibility within team

· To provide support where necessary in other areas of the Hotel

Health & Safety responsibilities:

· To ensure all accident and incidents are reported to the relevant people and to assist in providing all relevant backup.

· To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual

· To ensure a consistently high level of security is maintained throughout the Hotel and comply with standards

· To be fully aware of the fire and emergency procedures within the Hotel and comply with standards

· To comply with all health, safety and welfare statutory requirements

People management:

· To appraise all staff regularly in accordance with agreed appraisal procedure

· Identify employees with potential for promotion and assist in implementing development plans

Interviewing and selection:

· To assist in the recruitment and selection of departmental staff in accordance with agreed Hotel procedure

Grievance & Disciplinary:

· To ensure the agreed disciplinary and grievance procedure is adhered to at all times

· To ensure all employee counseling is documented and passed to HR

Morale and motivation:

· To work with the management team to ensure good morale amongst the team at all times

· To ensure all problems are resolved immediately within the department and to inform Department head and/or Senior Management of any such issues.

· To be part of setting realistic team targets

· To promote a culture where ideas are welcome and implemented by managers and staff. To promote, encourage and reward one idea per month from each employee

Communication:

· To maintain good liaisons and communications with management and all other heads of department

· To help present daily shift meetings upon request

· To assist with monthly departmental meetings

· To ensure that the team committee member attends all committee meetings and that the feedback is acted upon immediately

· To ensure that all agreed employee terms and conditions are adhered to

· To attend meetings as required

Sales and costs:

· To pass on any information to the necessary department, and inform department head of the same

· To ensure all staff are familiar with safe keeping, cash handling, credit policy of the Hotel

· To assist in the compilation of annual budgets

· To assist in ensure all departmental staff are aware of Hotel promotions or special activities going on in the Hotel/area

· To be fully aware of maximizing profit through controlling operating expenses

Specific Departmental requirements:

· To conduct fires and security floor walks during shift

· To strive to protect the hotel from potential damage both physical and legal

· To ensure all guests queries are handled promptly and efficiently

· To check guest in and out.

· To complete cash procedures at reception

· To deal with complaints.

· To provide holiday relief in Food & Beverage Departments when required.

· To ensure all guest requests are met or suitable alternatives suggested instead. i.e. Special dietary needs, VIP’s, Special Requests

· To assist in maximizing revenues, cost percentages and menu structure through efficient management

· To be aware of relevant competitor information and market changes to assist with initiating changes to our services / prices as appropriate

· To constantly liaise with Room Service, Restaurant, Bar, and Conference departments to ensure all guest requests are attended to efficiently while meeting and exceeding standards.

· To ensure we have a good working relationship with regular customers and groups.

· To ensure efficient service to guests at all times

· To ensure that staff have adequate supply of working tools and utensils to carry out their jobs to meet and exceed all standards

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