Independent Appeals Officers

We are currently looking to recruit a panel of Independent Appeals Officers for our client who is appointed as the Scheme Administrator for a new statutory scheme – The National Childcare Scheme.

Role Purpose

The National Childcare Scheme (NCS) is a new statutory scheme, launched in October 2019, to provide subsidies towards the cost of childcare. Applicants will be parents (or persons acting in loco parentis) who will apply online for the most part, an offline process will also be provided to facilitate applicants where necessary.

An Appeals Officer is a person appointed by the scheme administrator under section 20 of the Act to consider an appeal. The Appeals Officer will be a member of an Independent Appeals Panel. Our client with the consent of the Minister will appoint a panel of suitable persons. Such persons shall not be employees of the Scheme Administrator.

Key Responsibilities:

It is essential that the Appeals Officer has a clear understanding of the Childcare Support Act 2018 (Appeals) Regulations 2019 with particular reference to the regulations and requirements to addressing appeals.

Ensure assigned appeals are dealt with appropriately as per contract.

Ensure decisions are fair and in accordance with the provisions of the Childcare Support Act 2018 (Appeals) Regulations 2019.

Complete reports and all related documentation to support the decision that has been made.

Responsibility for liaising with the appellant as per the timeframe guidelines set out in the Regulations.

Responsibility for ensuring that all the relevant information from the appellant is available or seek same as required.

For the most part appeal cases will be determined on the basis of written submissions. Appeal Officers may hold an oral hearing to clarify points at issue, where this is deemed necessary to make a decision.

Responsibility for deciding on Oral Hearings. Where the Appeals Officer decides to hold an oral hearing s/he will fix a date and place for the hearing, and give reasonable notice of the date, venue and time to the appellant and the scheme administrator.

Ensure the guidelines for an Oral Hearing are followed and that the Appellant is notified of their rights.

Responsibility of ensuring that the decision is made on the appeal within the specified period of time.

Responsibility for ensuring that the decision is communicated to the Appellant and Scheme Administrator as per the guidelines.

Responsible for ensuring that the decision is within the parameters of the Childcare Support Act and associated secondary legislation.

Appointment to Panel

Appointment to the panel does not create any automatic entitlement to a guaranteed minimum number of appeal cases from Pobal the NCS Scheme Administrator. It is not possible to estimate the number of appeals likely to arise. The referral of cases will be at the sole discretion of the NCS Scheme Administrator or any officer nominated for that purpose by the NCS Scheme Administrator.

Required Experience

  • Have a structured and organised approach with the ability to prioritise and manage workload under pressurised conditions.
  • Demonstrate a flexible and adaptable approach to their work in fast paced demanding environment.
  • Attention to detail in written reports and communication.
  • Experience in an environment managing appeal processes including oral hearings.
  • Relevant experience in a social care service setting or equivalent stakeholder relationship management setting would be an advantage.
  • Working knowledge of relevant regulatory requirements for this role.
  • Proficient in use of MS packages.
  • Personal application, critical thinking and presentational capacity.
  • Ideally you would have an additional, relevant professional qualification (e.g. in business, management, service development /delivery, process improvement or project management).
  • Terms and Conditions of Employment

The Independent Appeals Officer is not directly employed by our client. This is a contract for service role. As independent contractors, you are retained on a non-exclusive “as required” basis to provide a service. This will be at such times as requested by NCS Scheme Administrator, and for such hours as are reasonably necessary to properly and diligently provide service.

Duration of Contract

The term of the appointment will be for 2 years. The appointment may be terminated at any time, on the basis of reasons to be stated by the Minister for Children and Youth Affairs.


An appeal officer will receive a per diem rate Appeals Officers are not entitled to any additional fee, salary, bonus or other benefits.

All payments will be made by the NCS Scheme Administrator. It is expected that one appeal case will, on average, amount to ½ day’s work. Our client do not guarantee any level of appeals being assigned and reserve the right that no appeals may be assigned to you based on quantities.

The Appeal Officer who is appointed as Senior Appeals Officer will be remunerated with a per diem rate.

Conflicts of Interest

Appeal Officers must disclose any interest which they may have (or might be seen to have) in the outcome of any decision on a recommendation in which they are asked to participate. Assessors must also disclose any interest that could otherwise prejudice any service they are asked to perform.

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