Project manager

Key Responsibilities

The person will work closely with the client’s business teams and their counterparts.

  • Deliver customer facing projects being the primary contact for project onboarding.
  • Design, lead and manage the Digital transformation projects across the various channels and own the project portfolio at a local level and roll up into Group IT
  • Develop and sell the strategy for Digital transformation based on solid business cases developed with various business stakeholders.
  • Lead and develop our technical capabilities in the field of digital customer journey improvements through the strategic use of technology.
  • Develop the technology strategy in innovative new fields covering delivery, mobile order & pay, future app functionality, customer journey mapping.
  • Manage a complicated portfolio of projects ranging from technology improvement to business process optimisation activities.
  • Ensure robust project management methodologies are utilised to ensure great projects deliverables
  • Stakeholder and interdependency management, working across multiple external suppliers

Key Skills

  • Able to demonstrate the ability to undertake the above responsibilities
  • Digital transformation and IT delivery background / experience.
  • Understanding of Application and Business Architecture.
  • Implemented front and back of house systems
  • Experience having worked in a multi-branded environment would be a bonus.
  • Experience in process simplification and optimisation as the basis for technology delivery.
  • Having delivered transformational change in a complicated environment where core systems need to be future proofed.

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