Due to our continued growth we have an exciting opportunity for a Scheduler to join our team

Summary of Role

The Scheduler will be responsible for planning, organising and scheduling works for all Field Service Engineers.

Duties and Responsibilities

  • Manage a busy service department with a team of 30+ engineers
  • Leading the team in ensuring all works are carried out on time and to a satisfactory standard with SLA’s
  • Organise all Service Engineers activities on a daily basis
  • Ensure all logged calls are completed in a timely manner
  • Ensure the service department is run efficiently and is a profitable operation
  • Ability to fully resource Field Service Engineers and track KPI’s
  • Track planned versus actual progress
  • Working with the team members to capture and log any issues via the appropriate change control mechanisms
  • Arranging and attending meetings with team members
  • Monitoring original versus actual budgets for growth/changes
  • Issuing weekly reports for Senior Management
  • Monitor daily, weekly, and monthly performance to plan.
  • Produce all metrics and KPI’s for reporting needs and ensure all stakeholders are aware of performance.
  • Regularly liaise with the operations manager, engineers & customers to ensure that a high standard of service and engineering practice is delivered
  • Promote the training and development of all field service engineers
  • Carry out staff Performance Management Reviews

The above list is not exhaustive, and you may be required to take on other duties and responsibilities for the effective and efficient performance of the role

The successful candidate should have

  • A relevant 3rd level qualification
  • Minimum of 3-5 years previous experience in scheduling/planning of works for Field Service staff
  • Experience in Salesforce
  • Previous experience in staff management
  • Strong customer focus and commercial orientation
  • Strong planning and organising ability
  • Excellent communication and interpersonal skills
  • The ability to deal with challenging tasks under pressure

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