Technical Services Administrator

Due to expansion and continued success we are recruiting a Technical Service Administrator to join a dynamic Technical team in an Engineering company. Office based in Bray, Co. Wicklow

 Position:              Technical Services Administrator

Main Duties and Responsibilities:

  • Control of documentation for the Service department including issuing of job cards, service contracts, development of CRM, and guidance on correct documentation for department
  • Scheduling engineers to complete routine services – IRL,UK & Europe. Following up and ensuring all documentation are fully complete and visits completed correctly
  • Maintenance of Service contract data base and issuing of annual renewals of all service contracts and follow up for purchase orders. Monitoring of existing contracts and expiration dates.
  • Supporting with team inductions and training tasks
  • Continuous update of maintenance routines/ service contracts
  • Liaise with TSM to ensure that all maintenance is recorded in CRM, service visits are completed and reports are up to date and signed off correctly.
  • Obtaining Purchase Orders from customers for consumable used in service visits outside of contracts
  • Check prices are correct on quotations before they are sent out.
  • Check quotations vs technical reports for any items in body of report not invoiced.
  • Compile monthly analysis of service department/ equipment failures/issues and plant downtimes
  • Analysis of Customer budgets / life cycle of equipment.

 What You Need To Succeed

  • Experienced in Customer Relations with an engineering background
  • Good confident communicator
  • Commercial / financial awareness
  • Project Management experience
  • Numerical / verbal reasoning skills at management norm. Strong attention to detail
  • Sage / CRM , Excel, Word, PowerPoint, Teams and Outlook

Attractive remuneration package comprising of salary, commission, bonus, pension, healthcare, based on applicant’s experience.

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